What mistake do people make when giving delivery information?
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One of the most common sources of failed deliveries, especially in East Africa (and even more so with online businesses), comes down to simple mistakes people make when giving delivery information. Here are the key ones: --- 🚫 Top Mistakes People Make When Giving Delivery Info 1. Giving an IncompletRead more
One of the most common sources of failed deliveries, especially in East Africa (and even more so with online businesses), comes down to simple mistakes people make when giving delivery information. Here are the key ones:
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🚫 Top Mistakes People Make When Giving Delivery Info
1. Giving an Incomplete Address
> ❌ “Deliver to Kayole”
✅ “Kayole, Spine Road, near Bee Center, behind Naivas, House No. 32, Green Gate”
Courier riders don’t have time (or maps!) to guess. Give landmarks, building names, floor, estate gate color, etc.
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2. Not Providing a Reliable Phone Number
Your phone might be off, out of charge, or you give a number that’s not yours.
No phone = no drop-off = return to sender.
✅ Always give a number that’s:
On
Charged
Answered by you or someone available
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3. Using a Friend’s Number Without Warning Them
> Rider: “I’m outside.”
Friend: “Who is this?! I didn’t order anything!”
If you’re sending something on someone else’s behalf, warn them and tell them who to expect.
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4. Choosing the Wrong Delivery Option (e.g., Pickup vs Doorstep)
Some people select “pickup” when they wanted home delivery.
Know the difference between:
Pick-up stations
Rider delivery
Post office box delivery
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5. Mixing Up County / Town Names
> ❌ “Deliver to Mtwapa, Nairobi”
Mtwapa is in Kilifi County, not Nairobi.
Be sure your town matches the county/region on the form.
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6. Not Mentioning Special Instructions
Gated estates
Office hours
Unusual roadblocks
Delivery bans during certain times
> E.g. “Use gate B — gate A is closed weekdays.”
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7. Wrong Postal Code or Drop-Down Selection Online
When filling forms online, people often choose the wrong area from drop-downs (like selecting Karen instead of Kahawa).
✅ Always double-check location auto-fill options.
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📦 Pro Tip: Use This Format for Local Deliveries
> Name: Jane Wanjiku
Phone: 07XX XXX XXX
Estate: Kenyatta Road, Exit 14
Landmark: Next to Yellow Petrol Station
House Number: Plot 12, Green Gate
Note: Call on arrival. Dog in compound.
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✅ Final Tip: Be Available
Don’t ghost your rider or courier.
Keep your phone near if you’re expecting a delivery.
If you’re not available, assign someone and let them know.
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Want me to help you write a delivery instruction template you can reuse for your business or personal shopping? I can make one based on where you are.
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